/* ============================================================
   CUSTOMER SERVICE PAGE  –  customer-service.css
   Warm cream/peach palette matching Amazon CS design reference
   ============================================================ */

/* ---- Google Font already imported in style.css (Outfit) --- */

/* =========================
   BODY OVERRIDE FOR CS PAGE
========================= */
.cs-body {
    background: #fdf6ee;
    color: #2d2d2d;
    min-height: 100vh;
}

/* =========================
   CONTAINER
========================= */
.cs-container {
    max-width: 1000px;
    margin: 0 auto;
    padding: 0 24px;
}

/* =========================
   NAV-BOTTOM ACTIVE STATE
========================= */
.cs-nav-active {
    color: #ff9900 !important;
    font-weight: 700;
    border-bottom: 2px solid #ff9900;
}

/* =========================
   HERO HEADER
========================= */
.cs-hero {
    position: relative;
    background: linear-gradient(160deg, #fff4e6 0%, #fde8d2 55%, #fbd8c0 100%);
    padding: 48px 24px 52px;
    text-align: center;
    overflow: hidden;
    border-bottom: 1px solid #f3d9c0;
}

.cs-hero-inner {
    position: relative;
    z-index: 2;
}

/* Logo + "Customer Service" title row */
.cs-logo-row {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 16px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}

.cs-hero-logo {
    height: 36px;
    filter: drop-shadow(0 1px 3px rgba(0,0,0,0.15));
}

.cs-hero-title {
    font-size: clamp(20px, 4vw, 30px);
    font-weight: 700;
    color: #e47e2a;
    letter-spacing: -0.3px;
}

.cs-hero-heading {
    font-size: clamp(22px, 5vw, 34px);
    font-weight: 700;
    color: #3a2a1a;
    margin-bottom: 28px;
    letter-spacing: -0.5px;
}

/* Search bar */
.cs-search-wrap {
    position: relative;
    display: flex;
    align-items: center;
    max-width: 540px;
    margin: 0 auto;
    background: #fff;
    border-radius: 8px;
    box-shadow: 0 4px 20px rgba(0,0,0,0.10);
    overflow: visible;
}

.cs-search-input {
    flex: 1;
    padding: 15px 20px;
    font-size: 15px;
    border: none;
    outline: none;
    background: transparent;
    color: #333;
    border-radius: 8px 0 0 8px;
}

.cs-search-input::placeholder {
    color: #b0956e;
}

.cs-search-btn {
    background: #f5a623;
    border: none;
    padding: 0 22px;
    height: 52px;
    border-radius: 0 8px 8px 0;
    cursor: pointer;
    font-size: 18px;
    color: #fff;
    transition: background 0.25s, transform 0.15s;
    display: flex;
    align-items: center;
    justify-content: center;
}

.cs-search-btn:hover {
    background: #e08e10;
}

.cs-search-btn:active {
    transform: scale(0.96);
}

/* Search suggestions dropdown */
.cs-suggestions {
    position: absolute;
    top: calc(100% + 6px);
    left: 0;
    right: 0;
    background: #fff;
    border-radius: 8px;
    box-shadow: 0 8px 28px rgba(0,0,0,0.14);
    z-index: 200;
    overflow: hidden;
    display: none;
}

.cs-suggestions.open {
    display: block;
}

.cs-suggestion-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 20px;
    font-size: 14px;
    color: #333;
    cursor: pointer;
    transition: background 0.18s;
    border: none;
    background: transparent;
    width: 100%;
    text-align: left;
}

.cs-suggestion-item i {
    color: #e47e2a;
    width: 16px;
}

.cs-suggestion-item:hover {
    background: #fff8f0;
    color: #e47e2a;
}

/* Decorative background blobs */
.cs-blob {
    position: absolute;
    border-radius: 50%;
    opacity: 0.35;
    pointer-events: none;
}

.cs-blob-1 {
    width: 320px;
    height: 320px;
    background: radial-gradient(circle, #f4a56a 0%, transparent 70%);
    bottom: -120px;
    left: -80px;
}

.cs-blob-2 {
    width: 260px;
    height: 260px;
    background: radial-gradient(circle, #f4a56a 0%, transparent 70%);
    bottom: -100px;
    right: -60px;
}

/* =========================
   MAIN
========================= */
.cs-main {
    background: #fdf6ee;
}

/* =========================
   HUB SECTION
========================= */
.cs-hub {
    padding: 36px 0 48px;
}

/* =========================
   TOPIC TILES (3-column grid)
========================= */
.cs-tiles-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 18px;
    margin-bottom: 28px;
}

.cs-tile {
    display: flex;
    align-items: center;
    gap: 16px;
    background: #ffffff;
    border-radius: 14px;
    padding: 20px 18px;
    border: 1.5px solid #f0e0cc;
    cursor: pointer;
    transition: transform 0.22s, box-shadow 0.22s, border-color 0.22s;
    position: relative;
    overflow: hidden;
}

.cs-tile::before {
    content: '';
    position: absolute;
    inset: 0;
    background: linear-gradient(135deg, rgba(244,165,106,0.08) 0%, transparent 70%);
    opacity: 0;
    transition: opacity 0.22s;
}

.cs-tile:hover,
.cs-tile:focus-visible {
    transform: translateY(-4px);
    box-shadow: 0 10px 30px rgba(0,0,0,0.10);
    border-color: #f5a623;
    outline: none;
}

.cs-tile:hover::before,
.cs-tile:focus-visible::before {
    opacity: 1;
}

.cs-tile:active {
    transform: translateY(-1px);
}

/* Tile icon circle */
.cs-tile-icon {
    flex-shrink: 0;
    width: 58px;
    height: 58px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
}

.cs-icon-orders   { background: #fff3e0; color: #d4763a; }
.cs-icon-returns  { background: #fce4ec; color: #d63a5b; }
.cs-icon-prime    { background: #e8f4fd; color: #0576b9; }
.cs-icon-payments { background: #fff9e0; color: #b8860b; }
.cs-icon-devices  { background: #e8f0fe; color: #2c5fa7; }
.cs-icon-account  { background: #f0eaff; color: #5e35b1; }

/* Prime badge */
.cs-prime-badge {
    font-family: 'Outfit', sans-serif;
    font-weight: 800;
    font-size: 15px;
    letter-spacing: -1px;
    color: #0576b9;
    font-style: italic;
}

/* Tile text */
.cs-tile-body {
    flex: 1;
    min-width: 0;
}

.cs-tile-title {
    font-size: 15px;
    font-weight: 700;
    color: #e47e2a;
    margin-bottom: 4px;
    line-height: 1.2;
}

.cs-tile-desc {
    font-size: 13px;
    color: #777;
    line-height: 1.4;
}

.cs-tile-arrow {
    font-size: 13px;
    color: #ccc;
    flex-shrink: 0;
    transition: color 0.2s, transform 0.2s;
}

.cs-tile:hover .cs-tile-arrow {
    color: #f5a623;
    transform: translateX(3px);
}

/* =========================
   BOTTOM ROW (2 panels)
========================= */
.cs-bottom-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 18px;
    margin-top: 4px;
}

/* Section title */
.cs-section-title {
    font-size: 18px;
    font-weight: 700;
    margin-bottom: 16px;
}

.cs-title-orange { color: #e47e2a; }

/* Popular Help Topics panel */
.cs-popular-topics,
.cs-contact-panel {
    background: #fff;
    border-radius: 14px;
    border: 1.5px solid #f0e0cc;
    padding: 24px 22px;
}

/* Divider after first panel */
.cs-popular-topics {
    border-right-width: 1.5px;
}

/* Topic list */
.cs-topic-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.cs-topic-link {
    display: flex;
    align-items: center;
    gap: 10px;
    width: 100%;
    background: none;
    border: none;
    text-align: left;
    padding: 9px 10px;
    font-size: 14px;
    color: #d15c1e;
    font-weight: 500;
    cursor: pointer;
    border-radius: 7px;
    transition: background 0.18s, color 0.18s, padding-left 0.18s;
}

.cs-topic-link i {
    font-size: 12px;
    color: #e47e2a;
    flex-shrink: 0;
    transition: transform 0.18s;
}

.cs-topic-link:hover {
    background: #fff3e8;
    color: #b33c00;
    padding-left: 16px;
}

.cs-topic-link:hover i {
    transform: translateX(2px);
}

/* Contact panel */
.cs-contact-btns {
    display: flex;
    gap: 14px;
    flex-wrap: wrap;
}

.cs-contact-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 8px;
    flex: 1;
    min-width: 90px;
    height: 100px;
    border: none;
    border-radius: 14px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: transform 0.22s, box-shadow 0.22s, filter 0.2s;
}

.cs-contact-btn i {
    font-size: 26px;
}

.cs-contact-btn:hover {
    transform: translateY(-4px);
    box-shadow: 0 8px 24px rgba(0,0,0,0.13);
}

.cs-contact-btn:active {
    transform: translateY(-1px);
}

/* Chat – salmon/coral */
.cs-chat-btn  {
    background: linear-gradient(135deg, #f2846a 0%, #e85d3a 100%);
    color: #fff;
}

/* Call – amber/gold */
.cs-call-btn  {
    background: linear-gradient(135deg, #f5c842 0%, #e6a800 100%);
    color: #5a3600;
}

/* Email – soft pink */
.cs-email-btn {
    background: linear-gradient(135deg, #f9d3d3 0%, #f0adb0 100%);
    color: #7a1c2a;
}

/* =========================
   SEARCH RESULTS PANEL
========================= */
.cs-search-results {
    background: #fff;
    border-bottom: 2px solid #f0e0cc;
}

.cs-search-results .cs-container {
    padding-top: 28px;
    padding-bottom: 28px;
}

.cs-results-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
    flex-wrap: wrap;
    gap: 12px;
}

.cs-results-header h2 {
    font-size: 20px;
    color: #3a2a1a;
}

.cs-back-btn {
    display: flex;
    align-items: center;
    gap: 7px;
    background: #fff3e0;
    border: 1.5px solid #f5a623;
    color: #e47e2a;
    padding: 8px 16px;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s;
}

.cs-back-btn:hover {
    background: #fde0b0;
}

.cs-results-list {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.cs-result-item {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    background: #fdf6ee;
    border: 1.5px solid #f0e0cc;
    border-radius: 10px;
    padding: 16px 18px;
    cursor: pointer;
    transition: border-color 0.2s, box-shadow 0.2s;
    animation: slideIn 0.25s ease forwards;
    opacity: 0;
    transform: translateY(6px);
}

@keyframes slideIn {
    to { opacity: 1; transform: translateY(0); }
}

.cs-result-item:hover {
    border-color: #f5a623;
    box-shadow: 0 4px 14px rgba(0,0,0,0.07);
}

.cs-result-icon {
    width: 38px;
    height: 38px;
    border-radius: 10px;
    background: #fff3e0;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 17px;
    color: #e47e2a;
    flex-shrink: 0;
}

.cs-result-text strong {
    display: block;
    font-size: 15px;
    color: #2d2d2d;
    margin-bottom: 3px;
}

.cs-result-text span {
    font-size: 13px;
    color: #888;
}

.cs-result-action {
    margin-left: auto;
    display: flex;
    align-items: center;
    gap: 8px;
    background: #fff3e0;
    border: 1.5px solid #f5a623;
    color: #e47e2a;
    padding: 7px 14px;
    border-radius: 7px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    flex-shrink: 0;
    transition: background 0.18s;
}

.cs-result-action:hover {
    background: #fde0b0;
}

.cs-no-results {
    text-align: center;
    padding: 40px 20px;
    color: #888;
    font-size: 15px;
}

.cs-no-results i {
    font-size: 36px;
    color: #f5c87a;
    display: block;
    margin-bottom: 12px;
}

/* =========================
   MODAL OVERLAY + MODAL
========================= */
.cs-modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0,0,0,0.55);
    backdrop-filter: blur(3px);
    z-index: 5000;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 20px;
    animation: fadeOverlay 0.2s ease;
}

@keyframes fadeOverlay {
    from { opacity: 0; }
    to   { opacity: 1; }
}

.cs-modal-overlay[hidden] {
    display: none;
}

.cs-modal {
    background: #fff;
    border-radius: 18px;
    padding: 36px 32px;
    max-width: 460px;
    width: 100%;
    position: relative;
    box-shadow: 0 24px 64px rgba(0,0,0,0.18);
    animation: popIn 0.25s cubic-bezier(0.34,1.56,0.64,1);
    max-height: 90vh;
    overflow-y: auto;
}

@keyframes popIn {
    from { opacity: 0; transform: scale(0.85) translateY(20px); }
    to   { opacity: 1; transform: scale(1) translateY(0); }
}

.cs-modal-close {
    position: absolute;
    top: 16px;
    right: 18px;
    background: #f5f5f5;
    border: none;
    width: 32px;
    height: 32px;
    border-radius: 50%;
    cursor: pointer;
    font-size: 16px;
    color: #555;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.18s, color 0.18s;
}

.cs-modal-close:hover {
    background: #ffe0cc;
    color: #e47e2a;
}

.cs-modal-icon {
    width: 68px;
    height: 68px;
    border-radius: 18px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 28px;
    margin: 0 auto 18px;
}

.cs-modal-title {
    font-size: 22px;
    font-weight: 700;
    color: #2d2d2d;
    text-align: center;
    margin-bottom: 10px;
}

.cs-modal-desc {
    font-size: 14px;
    color: #777;
    text-align: center;
    margin-bottom: 24px;
    line-height: 1.6;
}

/* Modal action buttons */
.cs-modal-actions {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.cs-action-btn {
    width: 100%;
    padding: 13px 20px;
    border-radius: 10px;
    border: 1.5px solid #f0e0cc;
    background: #fff3e8;
    color: #d45500;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    text-align: left;
    display: flex;
    align-items: center;
    gap: 12px;
    transition: background 0.2s, border-color 0.2s, transform 0.15s;
}

.cs-action-btn i {
    font-size: 18px;
    color: #e47e2a;
    width: 22px;
    flex-shrink: 0;
}

.cs-action-btn:hover {
    background: #fde0b0;
    border-color: #f5a623;
    transform: translateX(3px);
}

.cs-action-btn:active {
    transform: translateX(1px);
}

/* Escalation area */
.cs-modal-escalate {
    margin-top: 22px;
    padding-top: 18px;
    border-top: 1.5px dashed #f0e0cc;
}

.cs-modal-escalate[hidden] {
    display: none;
}

.cs-escalate-text {
    font-size: 13px;
    color: #888;
    text-align: center;
    margin-bottom: 14px;
}

.cs-escalate-btns {
    display: flex;
    gap: 10px;
    justify-content: center;
}

.cs-esc-btn {
    display: flex;
    align-items: center;
    gap: 7px;
    padding: 9px 16px;
    border-radius: 8px;
    border: none;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    transition: transform 0.18s, box-shadow 0.18s;
}

.cs-esc-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0,0,0,0.12);
}

#esc-chat  { background: #f2846a; color: #fff; }
#esc-call  { background: #f5c842; color: #5a3600; }
#esc-email { background: #f9d3d3; color: #7a1c2a; }

/* =========================
   CONTACT MODAL FORM
========================= */
.cs-contact-modal-inner {
    max-width: 420px;
}

.cs-form {
    display: flex;
    flex-direction: column;
    gap: 14px;
    margin-top: 6px;
}

.cs-form label {
    font-size: 13px;
    font-weight: 600;
    color: #555;
    margin-bottom: 4px;
    display: block;
}

.cs-form input,
.cs-form textarea,
.cs-form select {
    width: 100%;
    padding: 12px 14px;
    border: 1.5px solid #e8d8c4;
    border-radius: 8px;
    font-size: 14px;
    background: #fffaf4;
    color: #333;
    outline: none;
    transition: border-color 0.2s;
    font-family: 'Outfit', sans-serif;
}

.cs-form input:focus,
.cs-form textarea:focus,
.cs-form select:focus {
    border-color: #f5a623;
}

.cs-form textarea {
    resize: vertical;
    min-height: 90px;
}

.cs-form-submit {
    padding: 13px;
    border-radius: 10px;
    background: linear-gradient(135deg, #f5a623 0%, #e08e10 100%);
    color: #fff;
    font-size: 15px;
    font-weight: 700;
    border: none;
    cursor: pointer;
    transition: transform 0.18s, box-shadow 0.18s;
}

.cs-form-submit:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 18px rgba(245,166,35,0.35);
}

.cs-form-success {
    text-align: center;
    padding: 20px 0 10px;
}

.cs-form-success i {
    font-size: 44px;
    color: #4caf50;
    display: block;
    margin-bottom: 12px;
}

.cs-form-success p {
    font-size: 15px;
    color: #555;
    line-height: 1.6;
}

/* =========================
   FOOTER
========================= */
.cs-footer {
    background: #232f3e;
    color: #ccc;
    padding: 28px 40px;
    text-align: center;
}

.cs-footer-links {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 16px;
    flex-wrap: wrap;
    margin-bottom: 20px;
    font-size: 14px;
}

.cs-footer-links a {
    color: #ccc;
    text-decoration: none;
    transition: color 0.18s;
}

.cs-footer-links a:hover {
    color: #ff9900;
    text-decoration: underline;
}

.cs-footer-links span {
    color: #666;
}

.cs-footer-bottom {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 20px;
    flex-wrap: wrap;
}

.cs-footer-bottom img {
    filter: brightness(0) invert(1);
    opacity: 0.65;
}

.cs-footer-bottom p {
    font-size: 13px;
}

/* =========================
   DARK MODE SUPPORT
========================= */
body.dark-theme.cs-body {
    background: #1a1208;
    color: #f0e0cc;
}

body.dark-theme .cs-hero {
    background: linear-gradient(160deg, #2a1a08 0%, #1e1308 100%);
    border-bottom-color: #3a2a15;
}

body.dark-theme .cs-hero-heading { color: #f0d8b8; }

body.dark-theme .cs-tile,
body.dark-theme .cs-popular-topics,
body.dark-theme .cs-contact-panel {
    background: #241a0f;
    border-color: #3a2a15;
}

body.dark-theme .cs-tile-desc { color: #aaa; }
body.dark-theme .cs-tile-title { color: #f0a050; }

body.dark-theme .cs-icon-orders   { background: #3a2010; }
body.dark-theme .cs-icon-returns  { background: #3a1018; }
body.dark-theme .cs-icon-prime    { background: #0e2230; }
body.dark-theme .cs-icon-payments { background: #2e2008; }
body.dark-theme .cs-icon-devices  { background: #0e1830; }
body.dark-theme .cs-icon-account  { background: #1a1030; }

body.dark-theme .cs-search-wrap   { background: #241a0f; box-shadow: 0 4px 20px rgba(0,0,0,0.3); }
body.dark-theme .cs-search-input  { color: #f0e0cc; }
body.dark-theme .cs-search-input::placeholder { color: #9a7a5a; }

body.dark-theme .cs-modal { background: #241a0f; }
body.dark-theme .cs-modal-title { color: #f0e0cc; }
body.dark-theme .cs-action-btn   { background: #3a2010; border-color: #5a3a18; color: #f0c080; }
body.dark-theme .cs-action-btn:hover { background: #4a2e18; }

body.dark-theme .cs-suggestions { background: #241a0f; }
body.dark-theme .cs-suggestion-item { color: #f0e0cc; }
body.dark-theme .cs-suggestion-item:hover { background: #3a2010; }

body.dark-theme .cs-topic-link { color: #f0a050; }
body.dark-theme .cs-topic-link:hover { background: #3a2010; color: #ffb870; }

body.dark-theme .cs-result-item { background: #241a0f; border-color: #3a2a15; }
body.dark-theme .cs-result-icon { background: #3a2010; }
body.dark-theme .cs-result-text strong { color: #f0e0cc; }

/* =========================
   TABLET RESPONSIVE (≤900px)
========================= */
@media (max-width: 900px) {
    .cs-tiles-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    .cs-bottom-row {
        grid-template-columns: 1fr;
    }
}

/* =========================
   MOBILE RESPONSIVE (≤600px)
========================= */
@media (max-width: 600px) {
    .cs-hero {
        padding: 36px 16px 44px;
    }

    .cs-tiles-grid {
        grid-template-columns: 1fr;
        gap: 12px;
    }

    .cs-tile {
        padding: 16px 14px;
    }

    .cs-tile-icon {
        width: 48px;
        height: 48px;
        font-size: 20px;
    }

    .cs-contact-btns {
        flex-direction: row;
        gap: 10px;
    }

    .cs-contact-btn {
        height: 85px;
        font-size: 12px;
    }

    .cs-contact-btn i {
        font-size: 22px;
    }

    .cs-modal {
        padding: 28px 20px;
    }

    .cs-escalate-btns {
        flex-wrap: wrap;
    }

    .cs-footer {
        padding: 24px 20px;
    }

    .cs-footer-links {
        gap: 10px;
        font-size: 13px;
    }
}

/* =========================
   SMALL MOBILE (≤380px)
========================= */
@media (max-width: 380px) {
    .cs-hero-title { font-size: 18px; }
    .cs-hero-heading { font-size: 20px; }
    .cs-section-title { font-size: 16px; }
    .cs-tiles-grid { gap: 10px; }
    .cs-contact-btn { height: 75px; }
}